Terms of service
Prices
All prices on our site are shown in CAD. We accept Visa, MasterCard, American Express, and Discover Card.
For online orders: Your card is billed at the time you place your order.
For orders placed through the Customer Service Team: Your card is billed at the time your order is packed for shipment, not before.
Our website is completely secure and our accounting records are protected to assure your privacy and security. If your credit card company declines the charge during processing, we will try to contact you as soon as possible.
Out-of-Stock Items
If any of your items are out of stock, you should receive an email or phone call from us within 1 business day. We can substitute products, or hold your order until everything is in stock. We'll give you our best estimate of when that will be.
Promotions, Codes, and Discounts
From time to time, Hooked will share promotional codes for an additional percentage off a customer’s next purchase. These codes can be entered into the Promo Code entry box in the Shopping Cart and are automatically applied if still valid. Note that these types of codes typically have expiration dates and that there are typically limitations on which products can be discounted. Gift certificates are always excluded.
Returns and Refunds
In the event there is something unsatisfactory about your order, please call or email the customer service team with the details of your purchase so we can come to a resolution. We are very confident in our product and are very happy to find resolution if you have found otherwise.
If you have any further questions, please contact Customer Service by email customers@hookedinc.ca
All prices on our site are shown in CAD. We accept Visa, MasterCard, American Express, and Discover Card.
For online orders: Your card is billed at the time you place your order.
For orders placed through the Customer Service Team: Your card is billed at the time your order is packed for shipment, not before.
Our website is completely secure and our accounting records are protected to assure your privacy and security. If your credit card company declines the charge during processing, we will try to contact you as soon as possible.
Out-of-Stock Items
If any of your items are out of stock, you should receive an email or phone call from us within 1 business day. We can substitute products, or hold your order until everything is in stock. We'll give you our best estimate of when that will be.
Promotions, Codes, and Discounts
From time to time, Hooked will share promotional codes for an additional percentage off a customer’s next purchase. These codes can be entered into the Promo Code entry box in the Shopping Cart and are automatically applied if still valid. Note that these types of codes typically have expiration dates and that there are typically limitations on which products can be discounted. Gift certificates are always excluded.
Returns and Refunds
In the event there is something unsatisfactory about your order, please call or email the customer service team with the details of your purchase so we can come to a resolution. We are very confident in our product and are very happy to find resolution if you have found otherwise.
If you have any further questions, please contact Customer Service by email customers@hookedinc.ca